DELIVERIES AND RETURNS

REFUND POLICY

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

The customer is responsible for return shipping cost and shipping charges are non-refundable. PLOMB is not responsible if the returned package is lost or the item is damaged in the mail.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hej@plomb.se. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Unfortunately, we cannot accept returns on sale items.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Once your return is approved, you’ll be automatically refunded on your original payment method.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

Not picked up package
If you haven’t picked up your shipment after notification from your Service Point and the shipment is returned to us. For all packages that are not redeemed, we reserve the right to charge you costs for return shipping and handling fee.